Last updated: July 2, 2026

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has shipped, you will receive a confirmation email with your tracking number.

Estimated Delivery Times

United States: typically 5–10 business days after dispatch. Delivery times are estimates and may vary depending on carrier and destination. We are not responsible for delays caused by carriers or customs.

Shipping Fees

Shipping fees, where applicable, are calculated and displayed at checkout before you complete your purchase.

Carriers

We work with trusted carriers such as UPS, FedEx, USPS, and DHL, selected based on your destination for fast and secure delivery.

Order Tracking

You can track your order using the link provided in your shipping confirmation email. If you did not receive the email or cannot locate your tracking number, please contact us at contact@ownwake.com.

Incorrect or Incomplete Address

Please double-check your shipping address before finalizing your order. If a parcel is returned to us due to an incorrect or incomplete address, we can arrange a reshipment once any additional shipping fees are covered.

Lost or Damaged in Transit

If your package is lost or arrives damaged, please contact us within 48 hours of delivery at contact@ownwake.com with photos and your order details. We will investigate and make it right.

International Orders & Customs

For international deliveries, import taxes, customs duties, or fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the order total.